Responsible Gaming at h baje — Play Within Your Limits

1. Age Restriction and Eligibility

h baje operates exclusively for players who are aged 18 years or older. This is a non-negotiable requirement and applies to every player in Bangladesh regardless of the type of game or betting market they wish to access. Creating an account on h baje while under the age of 18 is strictly prohibited and will result in immediate account closure, forfeiture of any funds deposited, and cancellation of any winnings.

During the registration process, every new player is required to confirm that they meet the minimum age requirement by accepting h baje's Terms and Conditions. h baje further verifies player age through a Know Your Customer (KYC) process that requires submission of a valid government-issued identity document — such as a National Identity Card (NID) or a valid passport — before any withdrawal request can be processed. Where the platform has reasonable grounds to suspect that a player may be under 18, access to the account will be suspended pending full identity verification.

Players are responsible for ensuring that no person under the age of 18 gains access to their h baje account. We strongly recommend that players log out of their account after each session, use a strong unique password, and never share their login credentials with any other person, including family members who may be minors.

2. Recognising Problem Gambling

Gambling is intended to be an enjoyable form of entertainment. For the vast majority of h baje players in Bangladesh, it remains exactly that. However, for some individuals, gambling can become problematic — and the signs are not always immediately obvious, especially to the person experiencing them.

Problem gambling is broadly defined as gambling behaviour that disrupts personal, family, financial, or professional life. It can develop gradually over time and is not a reflection of personal weakness or moral failure. Recognising the signs early gives you the best chance of addressing the issue before it causes lasting harm.

Common Warning Signs

You may want to reflect honestly on your gambling habits if any of the following apply to you:

If you recognise three or more of these signs in your own behaviour, we encourage you to make use of the tools described below and to contact the h baje support team. Taking action early is always better than waiting until the problem becomes more serious.

3. Deposit and Spend Limits

3.1 Setting a Deposit Limit

h baje allows every registered player to set a personal deposit limit on their account. Limits can be configured on a daily, weekly, or monthly basis and apply to all deposit methods, whether that is bKash, Nagad, Rocket, Upay, or any supported Bangladeshi bank transfer. Once a deposit limit is in place, the platform will automatically block any deposit attempt that would cause you to exceed your chosen threshold within the relevant period.

3.2 How to Set or Adjust Your Limit

Deposit limits can be set or lowered at any time from within your account settings — the change takes effect immediately. If you wish to increase a deposit limit, h baje enforces a mandatory 24-hour waiting period between submitting the increase request and the new, higher limit coming into force. This cooling-off period is designed to prevent impulsive decisions made in the heat of a gambling session from bypassing the protection you originally put in place for yourself.

3.3 Loss Limits

In addition to deposit limits, players may request a maximum net loss limit over a defined period. If your cumulative losses reach the limit you have set, your account will be temporarily restricted from further wagering activity until the relevant period resets. Loss limits can be requested by contacting the support team directly.

4. Time-Out and Cool-Off Periods

A time-out is a short-term break from gambling, designed for players who feel they need a pause without committing to a longer self-exclusion period. h baje offers time-out durations of 24 hours, 48 hours, 7 days, or 30 days. During an active time-out:

• Your account will be locked and you will not be able to log in or place any bets
• Your existing account balance and any pending withdrawals are fully preserved
• All promotional and marketing communications from h baje are paused
• The time-out cannot be cancelled or shortened once it has been activated

Time-outs can be activated instantly from the responsible gaming section of your account settings, or by contacting the h baje support team at any time of day. After the time-out period expires, your account will automatically reactivate, but you are under no obligation to return to gambling immediately. You may choose to activate a further time-out or proceed to self-exclusion if you feel you need more time.

5. Self-Exclusion Options

5.1 What Is Self-Exclusion?

Self-exclusion is a formal commitment that you make to yourself, facilitated by h baje, to stop gambling for a defined extended period or permanently. It is the strongest player protection tool available on the platform and is appropriate for players who feel that their gambling has become, or is at risk of becoming, a serious problem.

5.2 Available Self-Exclusion Periods

h baje offers the following self-exclusion durations:

• 3 months — suitable for players who need a meaningful break to reassess their relationship with gambling
• 6 months — recommended for players who have already noticed that gambling is affecting their daily life
• 12 months — for players who require a full year away from gambling activity
• Permanent exclusion — for players who wish to stop gambling indefinitely; this cannot be reversed

5.3 What Happens During Self-Exclusion

Once self-exclusion is active, your h baje account is fully locked. Login is blocked, deposits cannot be processed, and no wagers can be placed. Any outstanding balance at the time of self-exclusion will remain in your account and can be withdrawn by contacting the support team directly. All promotional emails, SMS notifications, and bonus offers from h baje are permanently suspended for the duration of the exclusion period.

5.4 How to Activate Self-Exclusion

6. Additional Player Protection Tools

6.1 Session Duration Reminders

Players can configure session duration alerts that trigger a pop-up notification after a set amount of continuous play — for example, after 30 minutes, 60 minutes, or 2 hours. The notification displays the total time elapsed in the current session and gives you the option to continue or to end the session. This feature is particularly useful for players who lose track of time during live casino games or cricket betting events.

6.2 Account History and Transaction Review

Your full gambling history — including individual bets placed, games played, deposit amounts, and withdrawal records — is available within your h baje account at all times. Reviewing your account history regularly is a healthy habit that keeps you informed about your actual spending patterns rather than relying on memory, which can be unreliable when assessing gambling activity honestly.

6.3 Voluntary Account Closure

If you wish to close your h baje account entirely for any reason, you may do so by contacting the support team. Account closure is different from self-exclusion — a closed account can be reopened upon request after a minimum cooling-off period, subject to h baje's verification requirements. Any remaining balance will be returned to your registered payment method at the time of closure.

7. Support and External Resources

h baje strongly encourages any player — or any family member or friend of a player — who is concerned about problem gambling to seek professional help. Our support team can provide a listening ear and can activate your chosen platform tools immediately, but for deeper counselling and ongoing therapeutic support, we recommend engaging with qualified mental health professionals or dedicated gambling support services.

7.1 Reaching h baje Support

The h baje responsible gaming support team is available 24 hours a day, 7 days a week, including during public holidays in Bangladesh such as Eid, Victory Day (16 December), and Independence Day (26 March). You can reach us through the following channels:

• Live Chat: available directly within the platform at all times
• Email: [email protected] — subject line "Responsible Gaming Support"
• WhatsApp: +880 1700-000000 — available during BST (UTC+6) hours

All responsible gaming communications are treated as strictly confidential. They are never used for marketing analysis or shared with third parties outside the platform's compliance processes.

7.2 Talking to Someone You Trust

Sometimes the most important first step is simply telling someone you trust — a family member, a close friend, or a religious adviser — that gambling has become a concern. Opening that conversation can reduce the sense of isolation that often accompanies problem gambling and can be the catalyst for positive change. h baje supports players in taking this step and will assist with account tools while you seek wider support.

8. Protecting Minors

h baje takes the protection of minors extremely seriously. No person under the age of 18 is permitted to open an account or participate in any gambling activity on the platform, and h baje applies age verification checks as part of its KYC process to enforce this requirement.

8.1 Guidance for Account Holders

If you share a device or household with individuals who are under 18, please take the following precautions to ensure that minors cannot access your h baje account:

• Always log out of your h baje account when you have finished your session
• Use a strong, unique password that is not shared with any other person in your household
• Enable two-factor authentication on your account where available
• Do not save your login credentials in a shared browser or on a shared device
• Consider using parental control software on shared devices if children regularly use them

8.2 Reporting Underage Access Attempts

If you are aware of or suspect that a minor is attempting to access gambling services on the h baje platform, please report this to the support team immediately at [email protected]. h baje will investigate all such reports promptly and take appropriate action, which may include immediate account suspension and identity re-verification of the account holder.

Reminder: Gambling is intended solely for adults aged 18 and above. It should be treated as a form of entertainment, not as a source of income. Always set a budget before you play, never bet more than you can comfortably afford to lose, and make use of the tools on this page whenever you feel you need them. h baje is here to support you.